Why should people use a travel agent instead of just going online and buying
a ticket on their own?

Nowadays cultural trips are getting shorter, tourists will spend around 7 -
12 days to visit one or two countries. Therefore it is quite comfortable to
book in advance, knowing and choosing the suitable itinerary instead of
loosing time to find a hotel, searching for transport and so on. The
incoming agent is a specialist and can adapt the demands of tourists to the
possibilities in his area.

How is the war in Iraq and/or the Israel/Palestinian problem reflecting on
travel to the Middle East?

It's evident that the Near East region suffers of the conflicts in its area.
Nevertheless it is also well known that inside the countries like Syria,
Lebanon or Jordan population is very friendly and hospital, and nearly no
crime or theft are existent which makes traveling in these countries safe.

What kind of clientele (where from) do you mainly deal with?

All over Europe, USA and Australia

Have you noticed any trends in travel to the Middle East from your area?

Because the Middle East is highly politicized, Syria is often portrayed
unfairly in international media as an unsafe, terrorist country. Travelers
want to look beyond by themselves and discover a fascinating country.

Should you focus on one country? Or is a package/travel tour a better
option?

Again depending on the time tourists want spend for a trip limits the
possibilities - The best way to discover a country and its population would
be to travel around minimum 3 months but average tourists don't do this.

How is traveling on land through countries?
The best experience you can get as there is always the need to talk with
people and get in contact.

What are the best times of years to visit the Middle East? Why?